Frequently Asked Questions

If you don’t find the answer you’re looking for, please give us a call at 609-440-6032.

What areas of South Jersey do you serve?

We currently serve Cherry Hill, Haddonfield, Voorhees, Haddon Heights, Haddon Township, Westmont, Collingswood, Merchantville, Maple Shade, and parts of Cinnaminson/Palmyra, Moorestown, Mt Laurel, and Marlton, New Jersey.

How do I get started?

To get started, please call us at 609-440-6032. We will gather information about your pet’s needs and how we may be of service. 

What information do you need to get started?

During new client registration, we will ask you for your name, contact information, service address, and emergency contact details. We will also gather pet information, including age, breed, veterinarian, medication, medical history (if applicable), and a recent photo.

How do I schedule services?

 Initially, we will schedule your Onboarding Meet & Greet over the phone and will add it to our industry-leading scheduling software, Time to Pet. After the Meet & Greet, you may request services online or via our smartphone app.

What is an Onboarding Meet & Greet, and what does it entail?

Our Onboarding Meet & Greet allows us to meet you and your pets in your home. During this time, we go over care instructions, item locations, and special needs. We answer your questions and learn your expectations for each visit.

We will collect three sets of keys at this meeting unless you have coded locks on your front door or choose to use a lock box. If we are using a garage code entry, we ask that you please provide us with a backup key or hide a key on your property so we can access your home in the event of a power outage.

How do you access my home and pet(s)?

We typically collect three sets of keys during our new client Onboarding Meet & Greet, unless you have coded locks on your front door or choose to use a lock box. If we are using a garage code entry, we ask that you please provide us with a backup key or hide a key on your property so we can access your home in the event of a power outage.

Will you accept a garage code for access?
If we are using a garage code entry, we ask that you please provide us with a backup key or hide a key on your property so we can access your home in the event of a power outage.
What if my building uses a key fob?
Because we work as a team, we will require three key fobs for access. If this is not possible, please contact us at 609-440-6032 to discuss your options.
How do I get my keys back?
Our clients typically leave keys in our care for future use. Keeping keys on file makes scheduling easier.

If you want your keys back, we are happy to provide one complimentary key return. If you schedule services again, you will be required to drop off and pick up keys from our office located in Cherry Hill.

Will you arm and disarm my security system?

We are happy to arm and disarm your security system during visits, provided we are given the codes, company contact information, and instructions. Please update your client profile when security system details and/or instructions change.

Do you accept last-minute requests?

We always appreciate it when clients plan ahead. Clients may request services up to 36 hours before the start of the visit online or via our mobile app. For requests with less than 36 36-hour’ notice, please call or text us at 609-440-6032, and we will do our best to accommodate.

What happens during inclement weather?
We will share our operational status with scheduled clients on days when weather conditions may affect our ability to safely reach your pet(s).
Do you hire employees or independent contractors?
All of our workers are designated as employees, which allows us to thoroughly vet and train the members of our team.
What does your hiring/training process entail?
Applicants are thoroughly vetted to include a criminal background check, reference checks, and multiple interviews prior to hiring. Once hired, we have a two-hour onboarding training session followed by on-the-job training with a senior pet care provider. All new hires shadow our team members in the field for two weeks or more before working with clients independently.
Do you have references?
We have almost 100 reviews and a 4.9 rating on Google! We have been in business since 2009, and our reputation speaks for itself.
Can you medicate my pet?
Our pet care providers are happy to attempt to medicate your pet with oral or topical medications as long as your pet is a willing participant. We cannot guarantee that pets will receive their medication if they resist.

For this reason, we encourage you to provide us with any tips and tricks that help you medicate your pets. We urge you to consider pill wraps or other foods to disguise the medication, and to work with your veterinary team to choose a medication type that makes medicating easier on your pet and care provider.

I have a special needs pet. Can you help?
We are happy to discuss your pet’s special needs and how we may serve them. Give us a call at 609-440-6032.
Do you require a minimum number of visits while I’m away?
We require a minimum of one visit per day for cats and three visits a day for dogs while you’re traveling. This minimum number of visits ensures pets get the care they need while you’re away.
Can you bring in my mail?
We’re happy to bring in mail, newspapers, and packages to ensure your home appears occupied and prevent theft.
Can you water my plants?

We are happy to water indoor and outdoor plants. Please provide detailed instructions in your client profile, including frequency and amounts.

How do I know how my pets did during their pet care visit?

We provide real-time visit updates and photos via our smartphone app. Download the app to enjoy visit reports and seamless scheduling. 

I came home and am not 100% pleased. What should I do?
We strive to meet and exceed client expectations during every visit. If we failed to do so, please contact us at 609-440-6032 immediately upon your return to let us know where we fell short. Your feedback allows us to rectify the error and improve our training processes.
I came home and am thrilled with the services I received. How do I thank you?

We love to hear from our clients via online reviews and direct communication. To review us online, please visit Google. Your reviews help us promote our business and services to pet parents just like you. If you mention your dog walker or pet sitter, we can also reward them for a job well done.

If you want to share your feedback directly with us, please call or text 609-440-6032.

Can I tip my dog walker or pet sitter?

While it’s never expected, our dog walkers and pet sitters greatly appreciate tips and gratuities. Some of our clients opt for leaving a cash tip at their home, while others add tips to their invoice.  Employees receive 100% of tips.

We thank you for your generosity!